Q: From your
website, I saw the minimum order for mats is 50, but I
can only get one color. Could I make two colors with a
minimum of 50?
A:
Our e-Store system can only accept 50 pieces minimum order
with one color. However, if you want colors, we can do them.
After ordering the regular minimum order with only one color
online, please follow up an email indicating the other color
you wish. We will adjust your order form to two colors,
25 pieces each, and email you a Production Confirmation
in the same day.
Q: Is it possible
for a small extra charge to divide the 50 minimum order
into 4 color choices instead of half (25 per color)?
A:
Yes, if you order 50 mats in 4 colors (12 each color minimum),
we will add $5.00 service charge, but if you order 25 pieces
each color, there is no extra charge.
Q: Is the minimum
order quantity 100 for clear bags only?
A:
Yes, because they are in a ready-made package.
Q: Do you make
custom outside dimensions?
A:
Yes, we can make it whatever you like up to 30" x 40".
Q: Are the double
mats glued together, or could I switch them around with other
colors or use one (underneath one) alone?
A:
Yes, we usually glued both layers together. However, if you
require not to glue, we will leave them individually as the
single cut mat. You can play colors by yourself. Please indicate
us (by a separate email) when you order online.
Q: What is
your regular turn-around time for Mats?
A:
Usually, we need about three days to cut the Mats. If you
order on Monday, we will ship the order on Thursday. If you
are in hurry, we could make it faster.
Q: Where do you ship from? If I ordered
today from MN, approximately when would I receive my order
with standard shipping rates?
A:
We are in New York City. If you order clear bags only today,
we will ship them out in the same day with UPS Ground. It
may take 3 business days to Minnesota by UPS ground. The same
service will take 2 - 3 business days to Florida, 3 business
days to Tennessee, 5 business days to Arizona, and 7 business
days to California. Here is our S & H price reference: http://www.echinaart.com/estore/Shipping.htm
Q: As
for confirming my order, I can't seem to open the attachment
you sent me. Please letr me know what program is it in? it
will help me in opening it.
A:
We use Microsoft Excel as our production worksheet and invoice
sheet. If you use Mac, you can't open it. We can fax the worksheet
and invoice to you if you have trouble to open the files.
Q: Your site lists the standard dimensions
(clear bags) of 5x7, 8x10, 11"x14" etc. but can
I assume they're slightly larger than that in order to hold
the mats. The art pieces which I want bags for are about 1/4
inch thick when I measure the matte (sometimes double matte)
and the foam core (I use a thicker core).
A:
Yes, our clear bags are 3/8" to 1/2" larger than
that in order to hold the actual size mat, even double mats.
There is no problem for those 1/4" thick boards.
Q: Is there any 'cloudiness' to the
bag or is it in fact crystal clear to highlight photography?
A: They
are crystal clear, and self-sealing.
Q: Do the plastic frames snap the clear
part in from the front?
A: Yes.
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